What We Collect and Why
When you register, we collect your name, contact details, and account credentials. When you deposit or withdraw using bKash, Nagad, or Rocket, we record transaction references and wallet identifiers — enough to verify the payment and credit your account, nothing more. We do not store your
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full mobile banking PIN or password. We also collect device and session data: your IP address, browser type, and pages visited. This helps us detect unusual login attempts and keep your account secure. If you contact our support team, we keep a record of that conversation
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to resolve follow-up queries. All data is processed for the purpose it was collected — account management, payment verification, fraud prevention, and service improvement. We do not sell your personal data to third parties. Where we share data with payment processors or identity verification partners, those
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parties are bound by confidentiality obligations. Your data may be stored on servers outside Bangladesh; where that happens, we apply equivalent protections. Retention periods vary by data type: transaction records are kept as long as required by applicable financial regulations, while session logs are cleared on
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a rolling basis. You can request a copy of your data or ask us to correct inaccuracies at any time through our support channel.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.